Jack aint Jack!

Two Jack-In-The-Box restaurant's, both on N. Shepherd, one down by Jo-Vee's and the other one is close to Pinemont.  Of course there's more than 2 in Houston but these two really bear mentioning, and not for good reasons.  The one down by Jo-Vee's had a particularly unfortunate night, so maybe it's not fair to include them on this but I don't want the one on Pinemont to feel singled out.  Their unfortunate night was that they had to fill drinks from soda bottles.  You gotta do what you gotta do right?  Hmmm from a food safety/sanitation stand point that just invites too much trouble especially since they left the caps off the bottles.  Not to quickly fill several cups at once, there were no caps on any of the bottles.  Oh, and need I mention no ice either.  So that's it for that one!  Now for the one on  Pinemont.  This is a recurring issue, like everyday.  They get your order wrong, then tell you its right until you prove that it isn't.  And just how do you hand someone a cheeseburger with no top bun, no cheese, and no vegetables.  Nothing.  It was an open-faced dry-ass concoction.  Richard is not a mean person, he was very understandable and I don't think the fact that they "seemed" to have trouble understanding/speaking English had anything to do with it as I told him.  He was trying to make the better of the situation, but how can you do that in this one.  Really?  He took the burger back up there, and she asked him if that is how it was handed to him?  That was more recent, let's step back a few weeks, I go there to get Richard some lunch.  How about, 3 or 4 people are all frantically working the drive-thru... and about 8 or 9 people, including me were abandoned as we awaited someone to help us.  Oh they knew we were there, they made eye-contact with us several times.  We were never acknowledged us or told they'd be with us in a moment.  People started walking out.  They saw them leave, and ignored the fact without even batting an eyelash.  No sense in asking for the manager as she was just a part of the debacle. There weren.t that many cars in the danged drive-thru and if you've been by this store before then  you'd know that not many cars can even fit in the drive-thru, let alone the parking lot.  Just not many people were there that day.  The space is a little cramped.  Each time we go there, it's something.  As I told Richard, it's not because they speak Spanish and cannot understand English.  A burger is a burger is a burger.. is a burger!  This is Jack-in-the-Box.  Come on Now!